{"id":5509,"date":"2024-01-21T13:56:58","date_gmt":"2024-01-21T21:56:58","guid":{"rendered":"http:\/\/boostlikes.com\/blog\/?p=5509"},"modified":"2024-01-21T13:57:02","modified_gmt":"2024-01-21T21:57:02","slug":"remove-negative-review-facebook","status":"publish","type":"post","link":"https:\/\/boostlikes.com\/blog\/2014\/09\/remove-negative-review-facebook","title":{"rendered":"How to Remove a Negative Review on Facebook"},"content":{"rendered":"\n

\"How-to-Remove-a-Negative-Review-on-Facebook\"<\/p>\n

Running a business means it’s inevitable that you can’t please everyone.  Sooner or later you’re going to encounter someone who just won’t be satisfied, no matter how much free stuff, discounts, refunds and support they get.  There are people in this world who are fundamentally unhappy, and they are as vocal about it as possible.  This is where some of your most useless, vitriolic and damaging negative reviews come from.<\/p>\n

Not all negative reviews are bad<\/em><\/strong>.  Some will show a common thread, which is an opportunity for you to analyze your product or your service, find the problem and fix it.  Nearly every negative review is potentially valuable.  The exceptions are the above mentioned terrible customers and troll reviewers who have never dealt with your business, but leave negative reviews out of spite.<\/p>\n

How can you deal with the worthless negative reviews, the reviews that aren’t helpful to your customers and only serve to lower your overall rating?<\/p>\n

Step 1: Analyze Your Reviews<\/h3>\n

The first step is to skim over the reviews you do have.  Facebook makes this relatively easy; after all, the reviews app is positioned front and center, if you have it enabled.  If you don’t have it enabled, you have no reason to pay attention to your reviews.  There’s just one problem; the Facebook privacy settings<\/a>.<\/p>\n

Even though you own the business being reviewed, and you’re the administrator account of that business page, some reviews are completely invisible to you.  All you can see are their effects.  This is because the reviewer has strict privacy settings that limit the visibility of their posts outside of their circle of friends.<\/p>\n

On one hand, this means that other users can’t see the negative review either<\/em><\/strong>; all they can see is your overall star level and how that review affected it.  If your star level is high enough, or you have enough reviews normally, you don’t have to worry about these invisible reviews.<\/p>\n

On the other hand, it’s a review that you can’t rebut, a review you can’t do anything about.  Facebook doesn’t allow you to prune individual reviews manually<\/em><\/strong>, and you can’t tell the contents of an invisible review one way or the other.  If you receive several at a time, you may discover that some are positive if you try to remove them and find your rating dropped.<\/p>\n

In any case, when you analyze your reviews, you need to determine if it’s worth caring about individual negative reviews<\/a>.  If you have enough reviews, a single negative review, no matter how vitriolic, will have little impact.  If you only have a small handful of reviews, it can be much more damaging.  Decide if you want to do anything about your reviews, but be warned; there’s only one measure you can take to remove them, and it’s somewhat drastic.<\/p>\n

Step 2: Respond to Negative Reviews with Customer Outreach<\/h3>\n

\"Respond-to-Negative-Reviews\"<\/p>\n

Facebook does not allow you to delete individual reviews<\/a>.  It does, however, allow you to respond to them.  This is where your analysis comes into play more strongly.  File your reviews away into a handful of categories, and respond to them each in their own way.<\/p>\n